CARITO CUSTOMER FAQ v1.0
======================

Document: Carrito_Customer_FAQ.txt
Status: Public-Facing Customer FAQ
Applies To: Customers, buyers, and prospective owners of Carrito vehicles

--------------------------------------------------
PURPOSE
--------------------------------------------------
This document answers common questions customers have
when considering a Carrito vehicle, build, or service.

It is intended to set clear expectations and prevent
misunderstanding.

--------------------------------------------------
GENERAL QUESTIONS
--------------------------------------------------

Q: What is Carrito?
A: Carrito is a modular vehicle platform that allows
vehicles to be built, serviced, and upgraded using
open, documented specifications.

Q: Is Carrito a single car model?
A: No. Carrito is a system, not a single design.

--------------------------------------------------
OPEN VS CERTIFIED BUILDS
--------------------------------------------------

Q: What is an open community build?
A: An open build is created using publicly available
Carrito documentation by any builder or shop.

Q: What is a Carrito Certified build?
A: A certified build is completed by a certified
builder who participates in the official Carrito
builder community and follows documented processes.

--------------------------------------------------
CERTIFICATION
--------------------------------------------------

Q: Does certification mean the vehicle is better?
A: Certification indicates process and documentation,
not guaranteed performance.

Q: Does certification mean street legal?
A: No. Street legality depends on configuration and
local regulations.

--------------------------------------------------
STREET LEGALITY
--------------------------------------------------

Q: Are Carrito vehicles street legal?
A: Some configurations are designed to meet baseline
street-legal requirements, but approval is always
determined locally.

Q: Who is responsible for legality?
A: The builder and owner are responsible for compliance.

--------------------------------------------------
EXPERIMENTAL BUILDS
--------------------------------------------------

Q: What is an experimental build?
A: An experimental build uses non-baseline components
or methods and is labeled accordingly.

Q: Should I buy an experimental build?
A: Only if you understand and accept the added risk.

--------------------------------------------------
THE BUILDER DIRECTORY
--------------------------------------------------

Q: Why are some builders listed?
A: Listed builders have chosen to participate in the
certified builder program and meet listing requirements.

Q: Do I have to use a listed builder?
A: No. You may choose any builder.

--------------------------------------------------
DOCUMENTATION
--------------------------------------------------

Q: Will I receive documentation?
A: Certified builds include documentation.
Open builds depend on the builder.

--------------------------------------------------
FINAL ADVICE
--------------------------------------------------
Ask clear questions.
Understand build class.
Choose the level of assurance you want.

--------------------------------------------------
SUMMARY
--------------------------------------------------
Carrito gives customers options.

Informed choice leads to better outcomes.

--------------------------------------------------
END OF CUSTOMER FAQ
--------------------------------------------------
